Customer Success Specialist at Unity Research

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SDK Integration, API Integration, MMP Attribution, Account Management, Technical Support, Data Analysis, Stakeholder Management, English Proficiency, Mandarin Proficiency, Offerwall Operations, Excel, Looker

Industry

Software Development

Description

The opportunity Join the innovative and rapidly expanding team at Unity Grow, a groundbreaking large-scale mobile platform. We are seeking an exceptional, passionate, and technical Client Success Specialist to join our APAC Customer Growth Team to support Sales New Money onboarding. The primary objective of this role is to reclaim Sales capacity by eliminating "shadow support"—shifting the technical, operational, and administrative burdens of a client’s first 90 days away from Sales teams. You will act as the primary technical, operational, and chief liaison point of contact for new partners. By managing the critical "Technical Sprint" and formalizing the onboarding workflow, you will ensure successful account activation, drive early revenue generation, and eliminate unstructured, off-the-record assistance. This presents an exciting opportunity for individuals who are eager to make a substantial impact on a technically challenging product with a vast audience. We highly value team players with technical excellence, operational agility, a sense of ownership, and a "Technical Success" mindset. What you'll be doing Technical Integration & Sprint Execution: Execute the "Technical Sprint" with precision, ensuring SDK integration, MMP attribution, and API handshakes are completed with 100% accuracy for new clients. Account Incubation & Activation: Drive newly onboarded accounts toward early "Success Thresholds" within their first 90 days to guarantee early monetization and activation. Cross-Pillar Operational Support: Undergo cross-training and flexibly support three core product pillars based on business demands: Offerwall: Provide consultancies on virtual currency configuration logic, entry point optimizations, exchange rates, A/B testing, and campaign allow-listing. Unity Ads: Deliver operational onboarding support, basic technical troubleshooting, and performance benchmarking. Operational Readiness: Manage the financial and compliance layer, including payout configurations, App ID unlinking, and creative compliance reviews. Shadow Support Elimination & Centralization: Act as the centralized, formal operational point of contact for new partners. By triaging and resolving technical blockers via dedicated channels (such as Slack/WeChat), you will absorb ad-hoc operational tasks and eliminate the invisible "shadow support" historically done by Sales, allowing them to focus entirely on revenue growth. Product Feedback Loop: Transition client assistance from "invisible, off-the-record" fixes into trackable data. Proactively document, synthesize, and report UI/UX friction points or integration hurdles to Unity Product and Engineering teams to drive long-term self-serve automation. Velocity & SLA Management: Maintain a strict response time (

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Responsibilities

Manage the technical onboarding and activation of new partners during their first 90 days to ensure early monetization. Act as the primary technical liaison to eliminate shadow support for sales teams and provide feedback to product engineering.