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Customer Success Specialist 客户成功专员 at UniUni Logistics
, , Canada -
Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Analysis, Excel, Communication, Problem Solving, Time Management, Organizational Skills, Interpersonal Skills, Logistics, Supply Chain Management, Stakeholder Management, Reporting, Workflow Optimization, English, Mandarin

Industry

Freight and Package Transportation

Description
About the role Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence. Build and maintain strong relationships with customers and internal teams. Proactively identify and resolve operational issues. Respond to customer inquiries and tickets promptly and effectively. Accurately diagnose issues and provide appropriate solutions. Ensure timely resolution of all customer requests and issues. Track parcel status, maintain detailed records, and follow up to ensure complete resolution. Generate reports to enhance workflow and improve efficiency. Utilize Excel for data analysis and reporting to support operational decision-making. Qualifications Strong organizational and time management skills. Analytical mindset with the ability to interpret and act on data. Fluent in spoken and written English and Mandarin. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Strong customer service orientation and problem-solving skills. Ability to adapt to a fast-paced environment and manage multiple tasks efficiently. Proactive approach to learning and continuous improvement. Experience in supply chain management or e-commerce logistics is a plus. Strong teamwork mindset, prioritizing collective success over individual achievement. Experience in stakeholder management is an advantage.
Responsibilities
The Customer Success Specialist will manage customer relationships, resolve operational issues, and ensure timely resolution of service requests. They will also track parcel statuses and utilize Excel to generate reports that enhance operational efficiency.