CUSTOMER SUCCESS SPECIALIST at Weatherford Switzerland

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Customer Adoption, Retention Management, Renewal Execution, Data Analysis, CRM Systems, Cross-Functional Collaboration, Account Health Tracking, Value Realization, Stakeholder Management, Problem Solving, Time Management

Industry

Oil and Gas

Description

Job Purpose The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts. This is an individual contributor role. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes. Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio. Roles & Responsibilities Customer Relationship Management * Own and maintain strong, long‑term relationships with prioritized digital product customers * Act as the primary post-sale point of contact, focused on customer outcomes and value realization * Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness * Customer Adoption & Value Realization * Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data * Identify adoption gaps and early risk indicators; escalate to management with recommended actions * Ensure customers clearly understand and can articulate the value of their Weatherford digital products * Support onboarding of new customers within the assigned portfolio * Retention & Renewals Execution * Monitor customer health signals and proactively flag retention risk to the Sr. Manager * Partner with Sales on renewal preparation providing customer context, adoption data, and account insights * Support renewal execution by delivering data-driven recommendations and maintaining strong customer advocacy * Track and report renewal status across the assigned portfolio * Customer Success KPIs & Reporting * Maintain and update customer health scores, adoption indicators, and renewal risk flags within established frameworks * Synthesize account data from CRM and product systems to support prioritization and decision-making * Deliver regular account status updates to the Sr. Manager and relevant stakeholders * Contribute to Customer Success reporting cycles with accurate, timely account data * Customer Feedback & Surveys * Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback into health score inputs and escalate systemic issues to management * Document customer signals and product feedback for roadmap consideration * Customer Communication * Manage customer-facing communications for assigned accounts including release updates and product newsletters * Ensure messaging is consistent, value-focused, and aligned with adoption and retention objectives * Cross‑Functional Collaboration * Work cross-functionally with Sales, Product, and Support teams to resolve customer issues and drive outcomes * Communicate customer feedback and account insights to the Sr. Manager for escalation and roadmap input * Participate in internal Customer Success reviews and contribute account-level data and updates Experience & Education Required: * Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or a related field * 5+ years of experience in customer success, account management, or a client-facing role within software or digital products * Experience managing customer relationships and supporting renewals * Strong communication and relationship-building skills * Ability to interpret customer data and translate insights into actions * Experience with CRM systems (e.g., Salesforce) and Microsoft Office Preferred * Experience in the energy industry or industrial software environments * Familiarity with Customer Success platforms (e.g., Gainsight, ChurnZero) * Exposure to KPI-driven customer success models * Experience with cloud platforms (AWS, Azure, or GCP) * Knowledge of ticketing systems (e.g., Zendesk, HubSpot) * Project or change management experience Knowledge, Skills & Abilities * Customer-focused mindset with strong problem-solving ability * Analytical thinking and data interpretation * Strong organizational and time management skills * Ability to collaborate across teams and influence without authority * Comfortable working in a fast-paced, evolving environment Travel Requirement: This role may require domestic and potentially international travel of up to: 30%

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Responsibilities

The Customer Success Specialist drives adoption, retention, and renewal outcomes for a portfolio of digital software accounts. They manage day-to-day customer relationships and collaborate with internal teams to ensure customers realize measurable value from digital solutions.