Un tiers de la production agricole mondiale dépend de la pollinisation par les abeilles, mais les apiculteurs perdent 40 % de leurs ruches chaque année. Afin de faire partie de la solution, la mission de notre équipe est de fournir aux apiculteurs et aux cultivateurs les outils axés sur les données nécessaires pour élever des colonies d’abeilles prospères. Nous pensons que la technologie mise au point par notre équipe - notamment et des modèles d’IA - conduira à un avenir où les pollinisateurs seront considérés comme un facteur essentiel pour nourrir notre planète.

THE ROLE

We’re looking for a Customer Success Specialist who’s excited to roll up their sleeves and work directly with some of the largest and most innovative commercial beekeepers in North America. This role is ideal for someone with prior experience in Customer Success, commercial beekeeping, or agriculture-adjacent roles serving producers (e.g. extension services, commodity boards, etc) and who will thrive engaging in hands-on fieldwork and client relationship-building, while also delivering critical behind-the-scenes support through remote, computer-based work.
You’ll own relationships with key accounts and will be expected to conduct solo in-person visits early in your time at Nectar, particularly across California and the broader West Coast. You’ll also work cross-functionally with Product, Engineering, and Sales teams to ensure our customers see the full value of Nectar.

WHAT YOU’LL BE DOING

In the first 3–6 months, you’ll:

• Onboard and train new accounts — both virtually and in-person
• Plan and conduct in-person visits to key customers, including yard walk-throughs
• Attend conferences to visit with clients and be a voice of the Nectar brand
• Respond to product-related questions, usage patterns, and support needs
• Collaborate with internal teams to escalate complex customer product feedback and needs
• Monitor account health and enact strategies to proactively reduce churn risk
• Become a master of the Nectar platform

As you grow into the role, you’ll:

• Independently own relationships with high-value customers and act as their trusted advisor
• Lead quarterly business reviews and ROI conversations
• Help iterate and improve our Customer Success playbooks and onboarding processes
• Contribute to product roadmap planning via structured customer feedback
• Maintain and grow customer accounts by leading account renewals, and upselling new products and features.