Customer Success Specialist with Data Entry at Concentra

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Attention to Detail, Problem Solving, Multitasking, Communication, Teamwork, Technology Proficiency, Data Validation, Confidentiality, Initiative, Flexibility, Research Skills, Account Management, Email Communication, Technical Coordination

Industry

Hospitals and Health Care

Description

Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first. Responsibilities Position Summary The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity. The Details Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality Input data into closed loop propitiatory database system Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect Identify missing data points; research and locate necessary information to ensure a complete and accurate entry Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements Build internal relationships with Operations, Sales and Billing departments Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Education/Credentials High school diploma or GED equivalent Some college courses in Business Administration or in a related field from an accredited college/university, preferred Job-Related Experience Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Comfortable with using technology and able to learn new systems/applications Skilled at multitasking in multiple systems/applications simultaneously The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Effective ability to work in a team environment, as well as independently when required Effective interpersonal and communication skills a must; ability to read, write, and speak professionally Comfortable in a high-demand environment Ability to retain and apply new information quickly

Responsibilities

The Customer Success Specialist I supports account maintenance and management while ensuring data integrity. Responsibilities include data entry, validation, and coordination with various departments.