Customer Success Student Assistant at Formalize

Aarhus, Central Denmark Region, Denmark -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

170.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Ticket Management, Whistleblowing Regulations, Customer Onboarding, Product Optimization, Written Communication, Detail-Oriented, Quick Learner, CRM Software, Support Software

Industry

Software Development

Description

Are you looking for a student position and a great opportunity and want to invest heavily in your career while being a part of scaling a Customer Success team? If so, keep on reading! We are looking for three student assistants for our growing Customer Success team. The opportunity and what we offer Formalize is on a scaling journey with significant traction across Europe. As our new Student Assistant in Customer Success, you'll have the opportunity to learn, grow, and tackle significant challenges to make a meaningful impact. Seize this distinctive chance to actively contribute to shaping Formalize's products growth narrative. You will join a growing Customer Success team of +15 people from start. This position focuses on our Whistleblower Software and is a good first step into getting to know more about how organizations organize their compliance specifically around whistleblowing. You will be part of a Whistleblower-focused group in the Customer Success department and will help with customer communication in written form, support tickets and other requests. What you will do Get a deeper understanding of our Whistleblower Software and the respective whistleblowing regulations across and beyond Europe Work with triaging, responding and closing customer support tickets using global-standard ticket management software and AI tools Observe and identify recurring topics and requests from customers and help with creating responses or help center articles to minimize the number of recurring tickets Assist Customer Success Managers with customer requests or customer account setups and other similar tasks Assist with customer onboarding related tasks Provide input and feedback in the form of potential product optimization ideas and feature requests What you bring Professional fluency in English; it is seen as an advantage if you are fluent in Italian, Spanish, German, Portuguese, French or Danish You are studying a Bachelors or Masters degree, ideally within business or similar Able to work 15-20 hours a week (part-time) at our Aarhus office A structured and detail-oriented mindset Thriving in your workdays looking alike Interest in the compliance field; however previous knowledge or experience with compliance is not needed You are a quick learner and take an interest in learning more about customer-focused communication and/or customer support You want to learn how to work with standard systems and tools in software companies (like a CRM or Support Software) Practicalities Salary: 150kr. for Bachelor students and 170kr. for Master students Office location: Kannikegade 4, 8000 Aarhus C Our salary levels are directly linked to our structured career framework, which includes regular performance reviews. As you build skills, take on new responsibilities, and progress in your role, your salary grows with you. Our framework makes development clear and transparent, so you always know what the next step looks like. What do we offer you? Thorough pre- and onboarding to set you up for success A culture of ownership, trust, and independence with the support you need Continuous development through bi-annual growth talks and weekly check-ins Benefits, including lunch, health insurance, and social events A strong team spirit where we celebrate wins and enjoy time together across offices Our annual Global Summit, where the whole company meets and connects Our recruitment process Send your application and upload relevant information 15-30 minutes online interview with our Talent Acquisition team Completion of Personality Assessment 60 minutes in-person final interview with our Hiring Manager & other relevant stakeholder(s) About Formalize Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Currently, we are a team of +170 people from 19 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups. We thrive on ambition, deliver impact through pragmatism, and embrace passion and honesty. We are celebrating our wins, learn from our mistakes, and grow together as a team. Our journey began within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story. Now, we have extended our expertise to a larger compliance universe, including data compliance, risk, and privacy. Our Formalize product helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet and foresee the evolving needs of our users, ensuring businesses remain compliant and confident in their operations. Still curious? Read more about us here: About Formalize. Ready to apply? We will hold interviews and hire on an ongoing basis. For more information or questions, please contact the responsible recruiter in the Talent Acquisition team. Apply now with your resume and other relevant information through our Career Page. We look forward to seeing your application!

Responsibilities

The role involves supporting the Customer Success team by triaging, responding to, and closing customer support tickets related to Whistleblower Software, while also helping to create support documentation for recurring issues. Additionally, the assistant will aid Customer Success Managers with account setups and provide feedback on potential product optimizations.