DESCRIPTION

The Customer Success Supervisor ensures our customers not only receive exceptional service but also grow with Truly Good Foods. This role focuses on maximizing customer lifetime value through proactive relationship management, issue resolution, and process improvements that enhance the customer experience. The Supervisor leads their customer success team to deliver exceptional support, foster loyalty, and identify growth opportunities with existing accounts.

CUSTOMER EXPERIENCE OPTIMIZATION

• Develop and maintain customer playbooks and order guides.
• Create processes that anticipate customer needs and deliver added value at every interaction.
• Leverage CRM automation to deliver personalized follow-ups, re-engagement campaigns, and other key touchpoints.

KNOWLEDGE AND SKILL REQUIREMENTS

• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to read

and understand English.

• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished

in written, oral, diagram, or schedule form.

• Computer Skills: To perform this job successfully, an individual should have a knowledge of

Microsoft Office Suite and CRM systems.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED); or four to five years related experience

and/or training; or equivalent combination of education and experience.

• Three plus years of supervisory experience.

Please refer the Job description for details