Customer Success Team Lead/Customer Success Manager at Infotree Global Solutions

Lublin, Lublin Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Customer Support, Process Improvement, Operational Excellence, Team Management, Coaching, Escalation Handling, Performance Tracking, KPI Monitoring, Cross-functional Collaboration, Documentation, Problem-Solving, Organizational Skills, SaaS, B2B, Ownership

Industry

Staffing and Recruiting

Description

We are currently looking for a proactive and people-oriented Customer Success Team Lead / Customer Success Manager to join the team of one of our international clients. You will support a growing customer success function, help improve operational processes, and contribute to delivering outstanding customer experience in a fast-paced, technology-driven environment. This role is ideal for someone with strong customer success or support experience who is ready to take ownership, improve workflows, and grow into a leadership position. You will work with distributed teams, support customers across different regions, and help scale customer operations. Key Responsibilities: Support and manage customer success and support operations Coordinate day-to-day activities of the customer support team Ensure high quality of customer interactions and service delivery Identify process improvements and implement operational best practices Assist with onboarding, training, and coaching team members Handle customer escalations and resolve complex issues Track performance metrics and contribute to KPI monitoring Collaborate with cross-functional teams to improve customer experience Help build internal documentation, playbooks, and operational processes Support the scaling of customer success operations Requirements: 3+ years of experience in Customer Success, Customer Support, or Customer Experience roles Experience working in SaaS, software, or B2B environments preferred Strong communication and problem-solving skills Experience supporting customers in a fast-paced environment Interest in process improvement and operational excellence Strong organizational skills and ability to manage multiple priorities Experience mentoring, training, or coordinating team members is a plus Comfortable learning new tools and technologies Proactive mindset and strong sense of ownership English proficiency (professional working level) Nice to have: Experience working with remote or distributed teams Exposure to performance tracking, KPIs, or quality assurance processes Previous leadership or team coordination experience What We Offer: Fully remote work within Poland Opportunity to grow into a leadership role International work environment High level of ownership and autonomy Exposure to modern tools and technologies Professional development opportunities Stable full-time collaboration with a long-term perspective Apply Now! If you are passionate about building great customer experiences and want to grow your career in customer success leadership, we encourage you to apply and become part of a growing international team.

Responsibilities

The role involves supporting and managing customer success and support operations, coordinating daily team activities, and ensuring high-quality customer interactions and service delivery. Key tasks include identifying process improvements, assisting with team onboarding and training, handling escalations, and tracking performance metrics.