CUSTOMER SUCCESS TEAM MANAGER

An exciting opportunity has arisen for a motivated and customer-focused leader to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions while fostering long-term relationships with assigned customers and leading a high-performing team.

TO SET YOU UP FOR SUCCESS, WE ARE LOOKING FOR THE FOLLOWING SKILLS AND EXPERIENCE:

• Proven leadership experience in customer success, account management, or sales, with a track record of mentoring teams and driving revenue growth.
• Expertise in cloud technologies and vendor solutions such as Microsoft, Google, and AWS.
• Knowledge of cybersecurity is highly valued.
• Ability to manage multiple accounts and build collaborative partnerships across different tiers of an organization.
• An adaptive and solution-focused mindset with strong communication and negotiation skills.
• Willingness and ability to travel up to 25% of the time.Proactive approach to handling customer escalations and ensuring long-term success.

• Leadership & Strategy: Oversee a team of Customer Success Account Managers, driving engagement, retention, and revenue growth while ensuring best-in-class customer experiences.
• Customer Advocacy: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google, AWS, and more.
• Account Growth: Develop and implement strategic initiatives for account retention, renewal, and upsell opportunities.
• Team Development: Mentor, train, and support Customer Success Account Managers, helping them achieve their full potential while aligning with company goals.
• Expert Knowledge: Foster expertise in key cloud practice areas such as Cybersecurity, Collaboration, Productivity, or IaaS, ensuring customers receive tailored solutions.
• Cross-functional Collaboration: Work closely with sales, platform success, and support resources to enhance the customer journey.
• Voice of the Customer: Provide business feedback to vendor management, finance, and leadership teams to influence future growth strategies.
• Operational Excellence: Continuously develop and share best practices to improve customer experience and overall team performance.