Your Mission

Your mission is to lead a high-performing APAC Customer Success team, turning complex enterprise adoption into predictable, sustainable business growth. As a purely strategic, non-quota-carrying people leader, you will architect the region’s retention and expansion engine.

You will be responsible for raising the bar for team capability—moving the team from a reactionary posture to a proactive, strategic partnership model. Beyond team development, you will serve as a critical organisational anchor in our Sydney office, bridging the gap between global Customer Success and our local Product and Engineering teams to influence our broader product roadmap.

This role requires a minimum of 3 days per week in our Sydney office.

Key Responsibilities:

Commercial Growth, Enterprise Strategy & Forecasting

• Enterprise Revenue Ownership: Own the aggregate Annual Recurring Revenue (ARR) targets for the APAC region, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Advanced Deal Architecture: Navigate highly complex enterprise account plans, mapping out multi-stakeholder corporate structures, identifying white-space expansion opportunities, and managing complex Master Services Agreements (MSAs) and contracts.
• Leadership Autonomy: Take full ownership of regional forecasting and deal strategy, shifting operational weight off senior regional leadership to independently run the commercial engine.
• Executive Presence: Build high-credibility relationships at the executive level for our largest clients, while remaining equally comfortable engaging with teams on construction and survey sites.
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