Customer Success & Technical Training Manager at Amphenol Communications Solutions

Santa Clara, California, USA -

Full Time

Start Date

Immediate

Expiry Date

08 Dec, 25

Salary

170000.0

Posted On

09 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Management Skills, Customer Engagement, Coaching, Customer Facing Roles, Technical Training, Electronics, Crm, Connectors, Mes, Manufacturing

Industry

Outsourcing/Offshoring

Description

SUMMARY OF BUSINESS:

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Engineering, Business, or related field; MBA or Master’s preferred.
10+ years of experience in customer success, technical training, or customer-facing roles in electronics, connectors, or high-tech manufacturing.
Proven experience in managing cross-functional teams and global customer programs.
Strong understanding of product lifecycle, NPI, and manufacturing operations.
Experience with CRM, MES, ERP, and BI tools; comfortable leveraging technology to drive customer engagement.
Exceptional communication, coaching, and stakeholder management skills.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

ROLE SUMMARY AND PURPOSE

The Customer Success & Technical Training Manager is responsible for ensuring HSIO CN customers achieve maximum value from our products and services through a seamless customer journey and robust technical enablement. This role combines strategic leadership of customer success initiatives with technical training and knowledge transfer, ensuring customers are informed, confident, and equipped to leverage our high-speed interconnect solutions. The Manager will work closely with Sales, Engineering, NPI, Operations, and Quality teams to deliver customer-focused solutions, improve adoption, and translate complex technical concepts into actionable guidance for customers.

KEY RESPONSIBILITIES

The Customer Success and Technical Training Manager’s key responsibilities include, but are not limited to: