Customer Success Technician at Aristocrat Gaming

Albury, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Analytical Skills, Organizational Skills, Communication Skills, Computer Literacy, VMware, Linux, Windows, Salesforce, Software Installation, Hardware Configuration, Call Management, Client Engagement, Service Delivery

Industry

Gambling Facilities and Casinos

Description

We are searching for an outstanding Customer Success Technician to join our high-performing Customer Success Technical Team. This role involves offering detailed technical support for Aristocrat Interactive's full range of software and hardware products in NSW and ACT. In addition, the position will contribute to the successful execution of upcoming projects, including onsite customer engagements, system deployment, configuration, and enablement activities. The Technical Support Specialist will need to collaborate closely with internal problem-solving teams and key contributors to ensure timely and detailed resolution of technical problems. The role requires strong analytical and prioritisation skills, with the ability to advance matters appropriately when necessary. Participation in a structured on-call rotation is also a requirement of this position. What You'll Do: Provide on-site pre and post installation & support for Aristocrats Venue Management Systems, Applications & Web-based products Build and install software on machines (EGM’s, Workstations, Servers) Ability to participate in a rotating on-call schedule Manage Client calls applying our Call Management System (Sales Force) Update call tickets with necessary information in line with our service levels and bring up when appropriate to our Senior Engineers Liaise with customers to ensure visits are timely and impactful Ensure a professional image when in the presence of Customers and that their requirements are met in a timely manner Liaise and work with internal resources to deliver client requirements i.e., Service Technicians Adapt to a fast-paced, constantly evolving environment Participate in and support the overall CXS strategy. What We're Looking For: Epic customer service skills A love of helping people and an appetite to learn Experience building & configuring operating system workstations and servers Excellent problem-solving skills Demonstrated organizational skills and an ability to work unsupervised Strong written and verbal communication skills Strong computer literacy Experience with VMware, Linux & Windows (Server and Workstation) software advantageous Experience with Salesforce or a similar CMS tool advantageous Combination of software and hardware experience advantageous Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25% Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our FY24 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we’ve taken meaningful steps forward, as we strive to deepen our business’ resilience and long-term sustainability. We invite you to read more: Read the full disclosures Read the summary

Responsibilities

The Customer Success Technician will provide on-site pre and post-installation support for Aristocrat's Venue Management Systems and applications. They will also manage client calls and collaborate with internal teams to ensure timely resolution of technical issues.