ABOUT US:

We’re WickedFile — an AI-powered, automated bookkeeping and parts tracking system designed for the automotive industry. As a fast-growing startup, we’re revolutionizing how repair shops reconcile invoices, statements, and parts usage. With rapid expansion ahead, we offer plenty of opportunity for career advancement.

QUALIFICATIONS:

• Previous customer service or onboarding experience preferred
• Excellent communication and problem-solving skills
• Tech-savvy with the ability to quickly learn software systems
• Knowledge of automotive parts or the repair shop industry a plus

ROLE OVERVIEW:

We’re seeking a Customer Service Representative to onboard new customers and help them succeed with WickedFile. You’ll be the friendly, knowledgeable first point of contact for clients, guiding them through setup, training, and everyday use of our platform.

RESPONSIBILITIES:

• Welcome and onboard new customers, providing step-by-step training on WickedFile features
• Answer client questions and troubleshoot issues in a friendly, professional manner
• Maintain customer records and track onboarding progress
• Collaborate with the product and technical teams to relay customer feedback
• Assist with documentation and help resources for our user base