Customer & Supplier Experience Representative at Silver Fern Farms External Careers Site - 2022

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Attention to Detail, Multitasking, Teamwork, Data Management, Digital Tools Support

Industry

Food and Beverage Services

Description

Te Tūranga | About the Role At Silver Fern Farms, our Customer & Supplier Experience Representatives play a critical role in bringing our purpose to life. As part of our Customer & Supplier Experience Hub, you’ll be a key point of contact for our farmer suppliers, customers, and internal teams. You’ll anticipate needs, resolve queries, and provide high-quality service across phone, email, and digital platforms. This is a varied, people-focused role where no two days are the same. You’ll work closely with livestock and operational teams, maintain accurate supplier information, support digital tools, and help ensure every interaction leaves a positive impression. What You’ll Be Doing Provide professional, timely support via phone and email Deliver outstanding first-contact resolution for supplier and customer queries Proactively support livestock teams with account, booking, and enquiry management Maintain accurate supplier data and records within CRM systems Support and promote supplier digital platforms and online tools Work collaboratively within the Hub to continuously improve service and communication Ōu Pūkenga | About You You’ll Bring: Experience in customer service, contact centre, or customer-facing support roles A proactive, customer-centric mindset with strong problem-solving skills Clear, confident written and verbal communication Strong attention to detail and comfort working with systems and data Ability to prioritise, multitask, and take ownership of enquiries A team-first attitude and desire to learn and grow Te Ahurea | Why Work at Silver Fern Farms Silver Fern Farms are all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means, how we can create it and the impact it can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. ‘Goodness’ is also about being good to people and communities, animal welfare, and showing care and respect for the environment. For you, we offer discounted staff meat sales, paid sick leave from the date of employment (no waiting for the 6-month anniversary required), subsidised health insurance, and confidential employee assistance with career planning, financial advice and counselling. Tono Mai | To Apply We review applications as they’re received, so apply today to be considered. Applications close prior to 15 February, but we will begin interviewing as we receive suitable expressions of interest.

Responsibilities

The Customer & Supplier Experience Representative provides professional support to farmer suppliers and customers via phone and email, ensuring high-quality service. They also maintain accurate supplier data and collaborate with internal teams to improve service and communication.