Customer/Supplier Support Associate (Korean speaking) at Assent

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Korean language, English language, Customer support, Supplier support, Data validation, Quality assurance, Regulatory knowledge, Time management, Communication skills, MS Office Suite, Google Applications, Problem solving, Relationship building, Webinar hosting, Translation

Industry

Software Development

Description

Company Description Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes. With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet. People First. Technology Forward. Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute. As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness. At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics. Job Description The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided; Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests; Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites; Korean Language support is required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team, Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues Validate and ensure Quality Assurance for compliance data provided by our suppliers; Act as a peer mentor to Supplier Support Agents as required; Keep up to date with new regulations and changes in Assent’s products to become an expert in your field; Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent. This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs. Qualifications We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications: Excellent verbal and written communication skills in both English and Korean; additional languages to that are an asset such as Japanese or Mandarin Bachelor’s Degree/Higher diploma from a recognized learning institution; 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres); Solid ability to manage time effectively and juggle multiple priorities at one time; Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently; Self-starter, excellent time management skills and the ability to adhere to assigned deadlines; Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels; Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs; Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information; You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment; You are naturally curious about technology or how things work; You are diligent and detail-oriented- you pay high attention to detail and you double-check everything; You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results; You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable. Additional Information Life at Assent Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more. Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more. Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives. Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start. Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask. #LI-Hybrid At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help. We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team. Region: Malaysia

Responsibilities

The Supplier Support Associate will communicate with suppliers to gather compliance information and assist with regulatory requests through multiple channels. They will also validate compliance data, provide supplier education, and collaborate with internal teams to support client campaigns.