Customer Supply Chain Coordinator at Storyteller

Sealy, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Chain Management, Customer Service, Logistics, Inventory Control, Production Planning, Excel, Problem Solving, Communication, Organization, Collaboration, Forecasting, Order Fulfillment, Cold-Chain Handling, Data Analysis, Retail Account Management, B2B Customer Service

Industry

Food Production

Description

JOB SUMMARY The Customer Supply Chain Coordinator is responsible for managing the flow of information, inventory, and orders between our customers, internal departments, vendors, and third-party logistics partners. This role ensures accurate forecasting, timely order fulfillment, and consistent communication that supports high service levels in a fast-paced produce manufacturing environment. The ideal candidate is detail-oriented, collaborative, and experienced in managing customer accounts. RESPONSIBILITIES  Serve as the primary point of contact for assigned customer accounts.  Communicate order status, inventory availability, production timing, and delivery updates.  Coordinate with vendors and packaging suppliers to align materials with production needs.  Partner with retail and B2B customers to resolve issues and ensure exceptional service.  Review open orders, forecasts, and inventory levels to identify risks such as shortages or overproduction.  Update customers on product availability and develop recovery plans if service gaps occur.  Work with production, procurement, and warehouse teams to ensure orders are fulfilled accurately and on time.  Monitor product shelf life, rotation, and quality considerations specific to produce  Communicate daily with third-party storage facilities and carriers to ensure orders ship correctly.  Coordinate domestic FTL shipments and scheduling based on customer requirements.  Track loads, resolve delivery issues, and support logistics documentation as needed.  Review customer forecasts and historical trends to support production planning.  Identify demand changes and communicate them proactively to planning and procurement teams.  Assist in monitoring service levels and reducing out-of-stock (OOS) occurrences.  Maintain accurate customer item information, pricing, pack sizes, and specifications in customer portals.  Prepare and analyze reports in Excel (inventory, production demand, forecast accuracy, service levels).  Support new product setups and coordinate customer onboarding for new projects or product lines. REQUIREMENTS AND SKILLS  2+ years of experience in supply chain, production planning, customer service, or logistics.  Knowledge of inventory control practices and cold-chain or perishable goods handling is a plus.  Intermediate to advanced Excel skills (VLOOKUP, pivot tables, data analysis).  Experience managing major retail, wholesale, or foodservice accounts (Walmart, H-E-B, Kroger, etc.) preferred.  Strong communication, organization, and problem-solving skills.  Ability to thrive in a fast-paced environment with frequent changes in demand. Work Environment  Office environment with regular interaction with production and warehouse areas.  Occasional need to enter cold storage environments or production floor (PPE provided).  Must be able to work extended hours during peak seasons. At Blencor, we take great pride in putting our people first. We are an equal opportunity employer and offer medical, dental, vision, and 401(k) benefits. All qualified candidates will receive consideration for employment based on objective, job-related criteria and without regard to age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or any other characteristic protected by applicable laws.

Responsibilities

The Customer Supply Chain Coordinator manages the flow of information, inventory, and orders between customers, internal departments, vendors, and logistics partners. This role ensures accurate forecasting and timely order fulfillment while maintaining high service levels.