Customer Supply & Experience Manager at frank green

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Abilities, Project Management, Customer Focused, Supply Chain Processes, Logistics, Inventory Management, Analytical Skills, Problem Solving, Communication Skills, Interpersonal Skills, Collaboration, Data Analysis, Process Improvement, Netsuite ERP, Customer Experience, Fulfillment

Industry

Manufacturing

Description

About frank green At frank green, we’re on a mission to create beautifully designed, innovative, and sustainable products that eliminate single-use plastic. But we’re not stopping there. We’re building a global movement that changes the way people think about consumption, one reusable product at a time. We are an Australian based business, with growing success in North America, Asia and EMEA. Our beautiful products are now found in millions of homes around the world, and our team is the driving force behind that growth. We’re creative, passionate, and always pushing the boundaries of what’s possible, from product design to brand storytelling and engagement with community. Right now is an incredibly exciting time to join frank green as we scale our brand globally taking an already loved brand and turning it into an enduring cultural icon. Your New Role As our London based Customer Supply & Experience Manager, you’ll take the lead on developing and managing all aspects of ensuring our customers receive our beautiful products efficiently, accurately and always in showcase condition. Reporting to our UK Managing Director, you’ll work closely with with local and global stakeholders to ensure we plan and develop processes to help achieve our business goals. You will work very closely with our 3PL to guide and support them in their critical fulfilment responsibilities. Your Day to Day Supply Chain Management: Aligning with our UK 3PL, develop and implement supply chain strategies that align with company goals and enhance operational efficiency. Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions. Collaborate with customers and internal teams to manage inventory levels, forecast demand, and ensure timely delivery of products. Customer Experience Enhancement: Design and implement customer experience initiatives that drive satisfaction and loyalty throughout the supply chain process. Act as the primary point of contact for customer inquiries related to supply chain issues, ensuring timely and effective resolutions. Gather and analyze customer feedback to identify trends and opportunities for continuous improvement in both service delivery and revenue value add. Cross-Functional Collaboration: Work closely with sales, marketing, and logistics teams to ensure alignment and effective communication regarding customer needs and operational capabilities. Facilitate collaboration between departments, both local and internationally, to ensure seamless order fulfillment and excellent customer service. Data Analysis & Reporting: Utilize data analytics to assess operational performance and customer experience, generating reports for senior management. Identify key performance indicators (KPIs) and create dashboards to monitor progress and drive decision-making. Support the sales development in ascertaining value add initiatives, driving loyalty with our wholesale partners. Process Establishment & Improvement: Lead process improvement initiatives focused on efficiency, cost reduction, and customer satisfaction. Stay updated on industry trends and best practices and customer experience strategies. Next Steps Hit apply to submit your application. Every application we receive is reviewed by a real person, no bots, no algorithms. We aim to get back to every candidate via phone or email within 5 business days of receiving your application. We can’t wait to meet you. What You Need Strong leadership abilities and project management skills. Ability to thrive in a fast-paced, dynamic environment. Customer-focused mindset with a passion for delivering exceptional service. Strong knowledge of supply chain processes, logistics, and inventory management. Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Advanced systems & processes skills (setup/develop and maintain) 8+ years of experience in supply chain management, logistics, customer experience, or a related field. Experience in Netsuite ERP preferred Extensive experience working directly with customers Trained in supply chain management software and data analysis tools The Perks Hybrid working environment Generous team discount on all frank green products Opportunities to grow your career in a fast-moving, purpose-led brand Birthday leave, take the day off to celebrate you! Generous parental leave Health Insurance and Retirement Plan benefits Our Culture At frank green, we believe diversity makes us better. Our team is creative, pragmatic, and driven by the mindset that "anything is possible." We love what we do, the impact it has, and we bring passion, creativity, and energy into every project. We're always growing, learning, adapting, and having a lot of fun along the way. We’re here to do great work, and do it with purpose.

Responsibilities

The Customer Supply & Experience Manager will lead the development and management of processes to ensure efficient and accurate delivery of products to customers. This role involves collaboration with local and global stakeholders and guiding the 3PL in fulfillment responsibilities.