Customer Support & Administration Officer at RACV

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organisation Skills, Team Player, Strong Ethical Standards, Solid Work Ethic, Can Do Attitude

Industry

Civic and Social Organizations

Description

Noble Park, VIC Full time permanent | Hybrid working Competitive salary | Discounts on selected RACV products Great things start here RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Customer Support and Administration Officer to join our team to continue to provide a high level of service to our customers. We offer a range of RACV benefits for our employees, such as: A competitive salary Hybrid working arrangement A supportive company culture Extensive and ongoing training Free Roadside Assistance Discount on RACV Insurance products & resort accommodation Career development & Volunteering opportunities About the Opportunity Reporting to the Payment Support & Administration Team Leader, you will play a key role in supporting our members/debtors with enquiries related to their existing loans. Drawing on your strong customer service skills, you’ll assist via phone and other channels to ensure a positive member experience. You thrive in a dynamic environment, comfortably switching between handling administrative tasks and assisting with call queues, all while maintaining a high level of organisation and attention to detail. Some of your key responsibilities will be: Loan Servicing & Member Support: Responding to inbound calls from members/debtors regarding existing loan accounts Actioning loan-related requests received through various channels (email, website, etc.) Managing service request and complaint cases efficiently through Salesforce Handling returned mail (“Return to Sender”) Making proactive outbound calls to support account servicing Administrative & Operational Support: Performing bank statement reconciliations Managing invoicing processes Maintaining accurate data records Administering NAB Connect, including batch processing Completing refund processing and loan finalisation reconciliations What you’ll need to be successful: “Can do” attitude Customer centric focus Strong ethical standards Solid work ethic – Productivity targets met Organisation skills Team player The RACV difference We celebrate diversity and foster an inclusive environment where every unique perspective sparks fresh ideas. Ready to unlock your full potential? Join our team and be part of meaningful work that makes a real impact beyond the day-to-day Application process You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv. Submit your CV via the link below. Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment. How to apply: Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application

Responsibilities

The Customer Support and Administration Officer will support members with inquiries related to their existing loans and assist with administrative tasks. Responsibilities include responding to inbound calls, managing service requests, and performing bank statement reconciliations.