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Customer Support Administrator at Protrude Technologies

East Amwell Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Support Administration, Communication Skills, Organizational Skills, Multi-tasking, CRM Platforms, Detail-oriented, Follow-through

Industry

IT Services and IT Consulting

Description

The Customer Support Administrator provides administrative assistance to the support team, ensuring customer inquiries, tickets, and documentation are handled accurately and promptly. Key Responsibilities • Manage customer records, support tickets, and documentation • Assist with customer onboarding, account updates, and service coordination • Prepare support reports and performance summaries • Communicate with clients to ensure timely follow-up • Coordinate issue escalation with technical teams • Maintain internal support logs and knowledge systems Qualifications • Experience in customer service or support administration • Strong communication and organizational skills • Ability to handle multiple customer-related tasks • Proficiency with customer support or CRM platforms • Detail-oriented with strong follow-through

Responsibilities

The Customer Support Administrator manages customer records, support tickets, and documentation while assisting with customer onboarding and service coordination. They also prepare support reports, communicate with clients, and coordinate issue escalation with technical teams.