JOB SUMMARY

We are seeking an organised, proactive, and customer-focused Customer Support Administrator to join our friendly team. In this role, you will be at the heart of our day-to-day operations, ensuring our customers receive outstanding service and our sales team is fully supported. The role is hybrid working 3 days in the office and 2 days at home.

• To provide a first contact point for the company with animal feed manufacturers, farm customers & industrial accounts across the entire product range.
• Receive and process all orders accurately, effectively negotiating with customers where delivery requirements are outside normal timescales or where subsequent issues arise with requested delivery periods.
• Work closely with logistic suppliers to ensure all orders are delivered as requested and contact Commercial Managers and/or suitable customers for part orders to enable fuller utilisation of distribution vehicles.
• To be pro-active in providing delivery and logistical information to customers and the management of all live orders.
• Build effective relationships with and support the commercial account managers of UM GB.
• Development of effective relationships with customers and to become a source of information for the rest of the UM GB team about customers within the company’s database.
• Ongoing management of the Delivery Checklist summary to ensure all customer details are up to date.
• Promptly resolve any administrative queries from customers, liaising with the commercial account managers where necessary.
• To carry out any administration activities as directed to support the day to day operations of the UMGB business
• Produce daily / weekly / monthly / ad hoc reports with specific analysis as requested by the commercial account managers
• Manage the UMGB Farm tank scheme and report a monthly summary to GB team.
• Work to the complaints and incidents procedure and to the procedures in the Management system.
• Be involved when required with Cyber Security trials