JOB OVERVIEW

We are seeking a motivated and customer-oriented Client Advisor to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyse client needs will be crucial in ensuring a positive experience. The ideal candidate will possess strong upselling skills and be comfortable working in a fast-paced environment.

SKILLS

• Strong communication skills, with the ability to articulate ideas clearly and effectively.
• Proficiency in both English and Spanish is highly desirable; multilingual candidates are encouraged to apply.
• Experience in upselling products or services is a significant advantage.
• Excellent phone etiquette, ensuring professionalism during all client interactions.
• Strong data entry skills with attention to detail, ensuring accuracy in client records.
• Ability to analyse client needs and provide tailored recommendations.
• A proactive approach to problem-solving and a commitment to delivering outstanding customer service.
  Join us as a Client Advisor and contribute to creating memorable experiences for our clients while developing your career in a supportive environment!
  Job Types: Full-time, Permanent
  Pay: £24,420.00-£37,908.54 per year
  Work Location: In perso

• Serve as the primary contact for clients, addressing inquiries and providing information about our products and services.
• Engage with clients through various communication channels, ensuring excellent phone etiquette at all times.
• Analyse client needs and recommend appropriate solutions to enhance their experience.
• Upsell additional products or services based on client requirements and preferences.
• Maintain accurate data entry of client interactions and transactions in our systems.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.
• Provide support in both English and Spanish, catering to our diverse clientele.