Customer Support Advisor

Tamworth/Remote

28,110 per annum, Plus an excellent Monthly Bonus, and lots of great benefits.

Working 5/7 days per week, opening hours 0730 – 1800. This will include weekend working on a rota basis

37.5 hours per week

Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK.  Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation

We are currently recruiting a talented and results driven Customer Support Advisor to join our busy contact centre team in our Contact Centre.

The role:

Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! 

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
• Meet and exceed quality targets in line with the Quality Framework

You:

You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

• Be able to think quickly on your feet, enabling the best outcome for all customers
• Fantastic problem solving skills
• Excellent communication skills
• Great rapport building ability – communication is key
• A strong level of written and verbal communication, with a great attention to detail.
• Be able to work in a busy and fast paced environment
• Experience on SAP would be desirable, but not essential – our training is second to none.
• 
  

Customer Support Advisor

Tamworth/Remote

28,110 per annum, Plus an excellent Monthly Bonus, and lots of great benefits.

Working 5/7 days per week, opening hours 0730 – 1800. This will include weekend working on a rota basis

37.5 hours per week

Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK.  Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation

We are currently recruiting a talented and results driven Customer Support Advisor to join our busy contact centre team in our Contact Centre.

The role:

Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! 

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
• Meet and exceed quality targets in line with the Quality Framework

You:

You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

• Be able to think quickly on your feet, enabling the best outcome for all customers
• Fantastic problem solving skills
• Excellent communication skills
• Great rapport building ability – communication is key
• A strong level of written and verbal communication, with a great attention to detail.
• Be able to work in a busy and fast paced environment
• Experience on SAP would be desirable, but not essential – our training is second to none.
•