At the forefront of the renewable energy revolution, we’re looking for a Customer Support Advisor who’s passionate about making a difference. This isn’t just another support role — you’ll be guiding homeowners and businesses through one of the most exciting transitions of our time: adopting clean solar energy. From answering questions with clarity to solving problems with care, you’ll play a vital role in helping our customers feel confident, supported, and inspired every step of the way.
Responsibilities
- Act as the first point of contact for customers, addressing inquiries and providing guidance with professionalism and empathy.
- Assist clients in understanding solar energy products, services, and financing options.
- Support customers throughout their journey, from onboarding to post-installation service.
- Manage customer interactions through CRM tools and Salesforce to ensure timely responses and resolution tracking.
- Collaborate with internal teams—including sales, technical, and operations—to provide accurate information and seamless handoffs.
- Proactively follow up on customer requests, troubleshooting issues and escalating when necessary.
- Educate customers on industry trends, government incentives, and company offerings to build confidence in their solar investment.
- Maintain detailed documentation of customer communications, service requests, and feedback.
- Contribute to team knowledge-sharing by mentoring new colleagues and sharing best practices.
Experience & Qualifications
- Previous experience in customer support, client services, or a related role.
- Experience in renewable energy, solar, or another technical industry is a plus but not required.
- Strong problem-solving skills with the ability to handle customer concerns calmly and effectively.
- Familiarity with CRM systems and Salesforce is preferred.
- Excellent written and verbal communication skills, with an emphasis on active listening and empathy.
- Bilingual or multilingual candidates are strongly encouraged to apply.
Why Join Us?
- Play a key role in helping customers transition to renewable energy and make a positive environmental impact.
- Grow your career with a fast-expanding company in the booming solar industry.
- Receive comprehensive training and ongoing development opportunities.
- Competitive compensation package with benefits and performance incentives.
How to Apply
If you’re ready to bring your customer service skills into a role that truly makes a difference, we’d love to hear from you. Please submit your resume!
Interview Process
We value your time and want you to feel prepared. Our process typically involves:
- Application review – our recruitment team will carefully assess your Resume.
- Initial phone or video interview – a chance for us to learn more about your background and for you to ask questions about the role.
- Second-stage interview – a deeper conversation with the hiring manager, focusing on customer service scenarios and your approach to problem-solving.
- Final decision – we’ll get back to you promptly with feedback and next steps.
Our goal is to make the process clear, fair, and supportive at every stage.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Paid time off
- Professional development assistance
Work Location: In perso
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