LOCATION

Belfast, United Kingdom
Job Title:
Customer Support Advisor - German Speaking
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you an avid online shopper with a passion for fashion and all things retail? We are seeking a Bi-lingual English and German-speaking individual to join our remote team as a Customer Support Advisor.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, people who are willing to go the extra mile to exceed our customer’s expectations.
Apart from being fluent in German spoken and written language you’ll also need to have a keen eye for detail and be self-motivated and disciplined. These traits are essential as you’ll be working from home on a full-term permanent contract.
As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism.
If you’re ready to take up a new challenge then put your passion for communication to good use and apply today!

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient or bilingual in German and English (oral and written)
• Based in Belfast as you will be required to work from site a few days per week.
• Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight
• Have a minimum broadband speed of 10mgbs and a private/ distraction free location to work from
• Have a minimum of 6 months customer service experience
• Are proficient computer literacy and ability to navigate social media platforms
• Have excellent interpersonal and communication skills
• Have a spotless record, free from any credit, criminal or disciplinary issues

It will be a plus if you:

• Have experience community managing and engaging on social media

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A competitive salary of £12.25 per hour with fortnightly pay
• 28 days of vacation
• Pension Scheme: auto enrolment after 92 days employment (if eligible)
• Employee Assist Program: a range of support and resources, accessed free
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources
• 0% Joining fee and discounted membership at PUREGYM
• Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Group Life Assurance: open to all UK employees from day 1 of employment
• Eyecare vouchers
• Refer a Friend incentive
• Career development in a global company with over 225,000 employees in more than 40 countries

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Support Advisor on our team, you will:

• Respond to customers via emails and Social Media Platforms including Facebook, X and Instagram, providing excellent customer service
• Maximize opportunities to showcase brand’s products
• Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations
• Deal with order queries including cancellations, returns, modifying orders
• Ensure a professional call manner and remain knowledgeable on products/services on offer
• Maintain and proactively improve sales skills, product knowledge and competitor knowledge
• Develop relationships with customers and encourage referrals
• Provide the best possible customer experience at all times

In this role, we offer benefits that help you support your unique lifestyle:

• A competitive salary of £12.25 per hour with fortnightly pay
• 28 days of vacation
• Pension Scheme: auto enrolment after 92 days employment (if eligible)
• Employee Assist Program: a range of support and resources, accessed free
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources
• 0% Joining fee and discounted membership at PUREGYM
• Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Group Life Assurance: open to all UK employees from day 1 of employment
• Eyecare vouchers
• Refer a Friend incentive
• Career development in a global company with over 225,000 employees in more than 40 countrie