At Person Centred Software, we’re committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you’ll be the welcoming first point of contact for our customers — answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You’ll guide them through their first steps, ensure their queries are handled efficiently, and hand over more complex issues to our Support Specialists with all the right information in place.

• Greet customers via chat, email, ticket, and phone, quickly understanding their needs.
• Answer basic product queries and troubleshoot simple issues.
• Collect key details to ensure smooth handovers to other members of the Support team.
• Maintain ownership of the customer’s request until it’s resolved or escalated.
• Provide clear, friendly, and professional guidance on using our products and solutions where possible.
• Direct customers to resources, best practices, and self-help tools to empower them.
• Log interactions and feedback to help improve our services and products.
• Maintain a positive, professional tone in every customer interaction.