Job Title: Customer Support Advisor
Location: Manchester (Hybrid)
Salary: £23,809.50 + benefits (including: 36 days holiday, private medical & dental cover, retail discounts, freebies and more…)
Working Hours: 37.5 Hours

ABOUT SIMPLISAFE:

At SimpliSafe, we’re not just another home security company — we’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we’re just getting started.
Since launching in the UK in 2019, we’ve received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it’s our people who make all the difference. Now, we’re looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level.

THE ROLE:

As a Customer Support Advisor, you’ll be at the heart of our customer journey - providing real-time support to our customers. You’ll work across phones, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes.

WHAT YOU’LL DO

• Managing inbound and outbound call workflows in a timely manner
• Communicating with our customers via Phone, Email, Live Chat and Social Media
• Supporting our customers technical enquiries and offering solutions
• Identifying and assisting customer’s needs and requirements
• Troubleshooting issues with our customers
• Ensuring excellent call quality and working to achieve ‘first call resolution’ (FCR) on all calls
• Proactively contacting customers to ensure their satisfaction