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Customer Support at Advotics

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving, Documentation, Listening Skills, Customer Obsession, Collaboration, Product Improvement

Industry

IT Services and IT Consulting

Description

Company Description Advotics is an offline-to-online analytics platform focusing on go-to-market strategy and execution. Job Description Key responsibilities: Monitor and ensure good service standards from Customer Support in handling and responding to customer inquiries to support increased customer satisfaction Monitor and ensure the process of solving product or service problems received by Customer Support can be completed according to good standards and communicated well to customers Document customers’ enquiries or issues for traceability and improvement purpose Work closely and collaboratively with product team on product improvement feedbacks Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution Qualifications Qualifications: At least Bachelor's degree in any field A minimum of 3 years of proven working experience as a Customer Support Experience in software product is an advantage Solid oral and written communications skills Customer obsession Comfortable in working at a complex and fast-paced environment Good documentation, listening, and responding to customers skill

Responsibilities

Monitor and ensure good service standards from Customer Support while handling customer inquiries. Work closely with the product team to provide feedback for product improvements.