Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support Agent at Abwaab

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Multi-Tasking, Help Desk Software, Remote Support Tools, CRM Systems, Zendesk

Industry

E-Learning Providers

Description

Abwaab | Customer Support KSA-based only Job Description Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customers' needs and help them use specific features Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our product, sales and marketing teams Requirements Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work (Zendesk) Excellent communication and problem-solving skills Multi-tasking abilities

Responsibilities

The Customer Support Agent will respond to customer queries through various channels and assist customers in using specific features. They will also monitor social media for complaints and follow up to ensure technical issues are resolved.