Customer Support Agent – Bangalore (Contractual) at Flix

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Persuasion Skills, Multitasking, Adaptability, Target Orientation, Positive Attitude

Industry

Software Development

Description

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract. Key Highlights Location: Madiwala Lounge, Bangalore Contract: 12‑month renewable contract, target‑driven role Shifts: Non‑traditional hours (we operate 24/7) Compensation: Fixed compensation + Performance based Incentives About the Role Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings. Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities. Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores. Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports. Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues. Documentation: Maintain accurate call logs and update customer interaction records in our CRM. About You Experience: 1–3 year in tele‑calling, customer support, or backend operations. Languages: Fluent in English and Tamil/Telugu/Kannada. Skills: Strong verbal communication and persuasion skills Ability to multitask and adapt quickly in a fast‑paced setting Comfort working rotating or non‑traditional shifts Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement. What We Offer Join a young, energetic team that’s reshaping how India travels by bus Hands‑on experience in a high‑visibility, metrics‑driven role Opportunity to learn Flix’s tech platform and customer‑centric processes Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! [INSERT GENERAL EMPLOYER BRAND VIDEO]

Responsibilities

The Customer Support Agent will make outbound calls to recent passengers for feedback and handle inbound customer service queries. They will also collaborate with the ground-ops team to resolve any on-trip issues.