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Customer Support Agent (Chat & Calls) at iSchool

Nasr City, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Interpersonal Skills, Multitasking, Time Management, Technical Proficiency, Team Collaboration, Troubleshooting, E-Learning, Account Management, Course Selection, Enrollment Processes, Customer Feedback, Process Improvement, Passion for Technology, Passion for Education

Industry

education

Description

iSchool is on the lookout for a dedicated Customer Support Agent specializing in chat and calls. As a key part of our customer support team, you will play a crucial role in fostering an excellent experience for our users. This position requires effective communication skills and the ability to handle inquiries efficiently through various channels. If you're passionate about helping others and enjoy dynamic interactions, we'd love to have you on board! Responsibilities Respond to customer inquiries via live chat and phone calls promptly and professionally. Assist with troubleshooting and resolving customer issues related to our e-learning platform. Provide guidance on course selection, enrollment processes, and general account management. Document conversations and customer feedback in our internal systems for future reference. Work closely with the technical team to escalate complex issues as needed. Contribute to improving customer support processes and share insights with the team. 1+ years of experience in customer support, particularly via chat and calls. Exceptional communication and interpersonal skills. Strong ability to multitask and manage time effectively. Technical proficiency to troubleshoot common user issues. Ability to work collaboratively as part of a team. Passion for technology and education. Knowledge of customer support software is an advantage. Compatible Salary. Incentives and Bonuses. Medical Insurance. Learning & Development Opportunities.

Responsibilities

The Customer Support Agent will respond to customer inquiries via live chat and phone calls, assisting with troubleshooting and resolving issues related to the e-learning platform. They will also document conversations and work closely with the technical team to escalate complex issues as needed.