Customer Support Agent at Corpay

Copenhagen, Capital Region of Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Troubleshooting, Communication Skills, Attention To Detail, Self-Motivated, Reliability, Product Knowledge, Ticketing Systems, Support Workflows, Collaboration, Documentation, Problem Solving, Feedback Reporting, Process Improvement

Industry

Financial Services

Description

Your role What you'll be doing What We Need Corpay is currently looking to hire a Customer Support Agent within our Corpay One division. This position falls under our International Vehicle Payments line of business, located in Copenhagen, Denmark. In this role, you will collaborate with the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first-class service to both internal and external customers. In this role, you will be reporting to the Head of Customer Support.. How We Work As a Customer Support Agent, you will be expected to work in an onsite environment. Corpay will set you up for success by providing: Assigned workspace in our Copenhagen office Company-issued equipment Formal, hands-on training Role Responsibilities Responding to customer inquiries via chat, email, and phone — always timely, professional, and friendly. Troubleshooting issues, provide accurate solutions, and escalate when needed. Guiding customers step by step to ensure they get the most out of our product. Documenting and track all customer cases, ensuring consistent follow-up until resolution. Collaborating with product and engineering teams by reporting bugs and sharing user feedback. Maintaining strong product knowledge to deliver confident and reliable support. Contributing to our knowledge base by creating and updating FAQs, help articles, and internal guides. Spotting recurring issues and proactively suggest process or product improvements Qualifications & Skills Minimum of 1 years’ experience in customer service or support, ideally within a SaaS company. Excellent verbal and written communication skills in both Danish and English - Essential Strong customer-focused mindset with proven commitment to satisfaction. High attention to detail with a consistent standard of quality. Self-motivated and reliable in delivering on commitments. Hands-on experience in technical support and troubleshooting. Familiarity with ticketing systems and support workflows (preferably Jira and Intercom). Strong IT and computer skills. Benefits & Perks A chance to join a dynamic and collaborative team The ability to make a meaningful impact in a global SaaS company. Annual six-week paid vacation. 5% company-paid pension, after successfully completing the 3-month trial period. Health Insurance, after successfully completing the 3-month trial period. Hot and cold beverages, including coffee, tea and sodas. A great selection of snacks! Healthy Lunch program. Option to opt-in to our massage program, after succeeding the 3-month trial period. Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. #LI-Onsite #LI-SI1 About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.

Responsibilities

The Customer Support Agent will respond to customer inquiries via chat, email, and phone, ensuring timely and professional service. They will also troubleshoot issues, document customer cases, and collaborate with product and engineering teams.