Customer Support Agent - Europe at WPT Global

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Gambling Industry, Poker Knowledge, English Fluency, Spanish Proficiency, Portuguese Proficiency, Communication Skills, Multitasking, Decision Making, Live Chat Support, Email Support, Manual Credit Tickets, Troubleshooting, Compensation Processing, Localisation Support, FAQ Content Updating

Industry

Entertainment Providers

Description

About WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global now pioneers an avant-garde online platform. Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that’s as exhilarating to spectate as it is to play, regardless of one's expertise. The Role As a Customer Support Agent – Europe at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse European customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions. In this role, you will also be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction across the region. Proven expertise in customer support within the gambling industry. In-depth knowledge of Poker, coupled with a strong passion for the game. Fluency in English is essential; proficiency in Spanish or Portuguese would be advantageous. Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers. Adept at multitasking and making sound, effective decisions in high-pressure environments. Ability to work across European time zones, including evenings and weekends where required. Responsibilities Responding to customer enquiries across multiple platforms, including email and live chat, ensuring timely and effective resolution of all queries. Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency. Supporting localisation efforts and translations where required, ensuring clear and accurate communication for diverse European audiences. Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency. Collaborating cross-functionally with internal teams to ensure compliance with European regulatory standards and best practices. 📈 Quarterly Performance Reviews: Regular check-ins leading to even more bonuses. 🚀 Uncapped Bonuses: For our top-performing champs, the sky's the limit. 🏡 Fully Remote Role: Work from where you thrive 🎟 Conference & Event Attendance: Get front row seats to industry-leading events. 🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones. 💻 Tech Setup Budget: Kickstart your home office with the right gear on us. ⏰ Monthly L&D Hours: We invest in your growth and skills upgrade. 🌐 Full-Time Employment Across Europe: Join us from anywhere within the European region.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The agent will be responsible for resolving customer issues across multiple platforms, including troubleshooting failed buyouts and managing stuck casino rounds with swift and effective solutions. Additionally, they will proactively improve customer experience by updating FAQs and conducting quality checks while collaborating cross-functionally for regulatory compliance.