Customer Support Agent at Flatpay

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Outbound Calling, Inbound Calling, Ticket Management, Customer Onboarding, Data Tracking, Verbal Communication, Written Communication, Multitasking, Time Management, Organization, English Fluency

Industry

technology;Information and Internet

Description

About the job Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK. What you'll do Role Title Role: Customer Support Agent Location: 5 days a week - London, White City Responsibilities Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience. Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help. Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted. Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve. Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services. Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions. Who you are Skills & Attributes High energy, persistence and positive attitude toward customers Strong verbal and written skills Metrics-driven mindset and comfort working toward daily/weekly targets Receptive to feedback and eager to learn customer support best practices Comfortable working both independently and with a team Ability to multitask, manage time effectively and stay organised in a fast-paced environment Our Values At Flatpay, how we work matters as much as what we achieve. Happy Humans – We bring energy to our work and create teams people enjoy being part of. No Assholes – We perform at a high level while treating colleagues and customers with respect. It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business. Start With No – We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions – We set bold goals and expect people to keep raising the bar. The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions. Background Previous experience in customer service or a similar role Bonus: experience in the payments or fintech sector Fluent English speaker Positive mindset and strong focus on customer satisfaction Right to work in the UK (unfortunately we can’t offer visa sponsorship right now) Why Flatpay? Contact info About us Welcome to Flatpay! Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments. What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. Let's shape the future of merchants together!

Responsibilities

The agent will handle inbound and outbound customer calls, resolve support tickets, and manage the onboarding process for new customers. They are also responsible for tracking customer satisfaction and collaborating with internal teams to improve services.