Customer Support Agent at Fluid-King 2, LLC

Campo Alegre de Lourdes, Bahia, Brazil -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Conflict Resolution, Product Guidance, English Fluency, Microsoft Word, Microsoft Excel, Google Sheets, Google Docs

Industry

Truck Transportation

Description

Fluid Truck is one of Denver’s premier tech start-up companies and is rapidly scaling across the US with a proven technology platform that provides a more efficient way of connecting businesses & consumers with trucks. Fluid allows people and businesses to connect their vehicles to our platform via Fluid Connect (a piece of hardware) that enables Fluid's mobile app to lock/unlock, track fuel/mileage, and mobilize the engine, making any vehicle easily rentable by other businesses and individuals. We enable businesses to dynamically scale up and down without having to take on more overhead, and we enable owners to generate cash from their existing assets and vehicles purchased for investment. We're facilitating more efficient utilization of vehicles around the country. Fluid Truck is looking for a Customer Support Agent to join our rapidly growing team in Buenos Aires City, Argentina. The Customer Support Agent will be front-facing point of contact for all borrower/lender issues related to our app and services. Customer Support Specialist responsibilities include but are not limited to: resolving customer queries; recommending solutions and guiding product users through features and functionalities; and overall customer success. The Customer Support Agent will also work very closely with sales managers and fleet managers in local US markets to provide excellent customer service. The Ideal Candidate is a self-starter who can handle all day-to-day customer service issues in a dynamic environment. Ultimately, you will help establish our reputation as a company that offers excellent customer support for both lenders and borrowers. Successful candidates in this role are able to work in a fast-paced, rapid growth environment and are able to adapt to rapidly changing initiatives. You can expect to have great opportunities for growth while you work along side some awesome people! Responsibilities: * Assist customers with a variety of transactions so that the customer has an excellent experience * Diffuse customer escalations with timely and effective solutions * Demonstrate expert knowledge in our technology based products & services including our mobile app * Work closely with local Fluid Truck teams to provide the best customer experience Qualifications: * 1-2 years of previous customer support experience * Must be fluent in English both verbal and written * Proficient in Microsoft Word and Excel and/or Google Sheets and Google Docs * Previous experience working with American customers preferred but not required

Responsibilities

Act as the primary point of contact for borrowers and lenders to resolve queries and guide them through app features. Collaborate with US-based sales and fleet managers to ensure a high-quality customer experience.