Customer Support Agent, French Speaking at Admirals Group

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Phone Communication, Chat Communication, Email Communication, Website Content Checking, Content Translation, Compliance Task Resolution, Client Retention, Cross-selling, Up-selling, French Language, English Language, MS Office

Industry

Financial Services

Description

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers. Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges. Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table. Your Daily activities as a Customer Support Agent will be: Client support (Phone, Chat, Email) Checking website content Content translations Control the pending applications Request documents from the clients Resolve tasks from the Compliance department Retention Cross-sell Upsell Additional tasks from Team Lead Requirements: Willingness to work with clients Willingness to work in French working hours (9 am - 8 pm EET) English language B2 and higher French language C1-C2 or native PC and MS Office knowledge Forex knowledge (would be good to have, but not mandatory) We are glad to offer: Meaningful and impactful role within a regulated global fintech company. Competitive salary, bonus schema related to the company financial results. Amazing personal growth experience Professional and personal development in a very dynamic and multicultural environment.

Responsibilities

The role involves providing client support via phone, chat, and email, which includes checking website content and handling content translations. Daily activities also cover managing pending applications, requesting documents from clients, resolving compliance tasks, and engaging in retention and cross-sell/upsell activities.