Customer Support Agent JHB (Temporary) at PAYMENTOLOGY SGP

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem Solving, Customer Focus, Organisational Skills, Time Management, Adaptability, Technical Skills

Industry

Financial Services

Description

Description At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. We’re looking for a Temporary Customer Support Agent on a 3-month contract, starting 1 November. This role requires availability during holiday periods and weekends. As a key member of our team, you’ll be the first point of contact for our clients, ensuring their queries are resolved quickly, effectively, and with care. This role is central to building customer trust and satisfaction - handling day-to-day support interactions, escalating issues when needed, and contributing to continuous service improvements. If you’re passionate about customer service, problem-solving, and being part of a dynamic global team, this is your opportunity to grow and make an impact. Please note that this is a hybrid position, requiring 3–5 days per week in our Johannesburg office. This is subject to change in the future. What you get to do: Respond to customer queries via multiple support channels in a timely and professional manner Troubleshoot customer issues and provide clear, accurate solutions Escalate cases to senior team members or other departments where necessary Document customer interactions and recurring issues in the knowledge base Contribute feedback on customer pain points to improve support processes Collaborate with colleagues across teams to resolve customer concerns Deliver a consistently positive customer experience by following best practices and service standards Requirements What it takes to succeed: Excellent communication skills, both written and verbal Ability to troubleshoot and resolve problems effectively Strong customer focus with the ability to stay calm under pressure Proven organisational and time-management skills Comfortable working with multiple systems and tools Adaptability and willingness to learn new processes and technologies Education & Experience: 2–3 years’ experience in customer support, service desk, or call centre roles Experience in fintech, banking, or technology environments is a plus Demonstrated ability to handle customer queries independently Background in documenting issues and contributing to knowledge-sharing resources Technical skill and ability are important for the role What you can look forward to: At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

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Responsibilities

As a Customer Support Agent, you will be the first point of contact for clients, ensuring their queries are resolved quickly and effectively. You will handle day-to-day support interactions, escalate issues when necessary, and contribute to service improvements.