Based in City of London, Guardian Professional Corporate Services is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment.
We offer Recruitment services designed to meet our clients’ individual business needs - from planning stages and all the way through to onboarding and induction. Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process.
We are looking for talented Customer Support Agent&KYC Analyst to work for our award-winning client in the Fintech and Payment Industry.
Reference: INDOTHER

REQUIRED QUALIFICATIONS:

• Fluent proficiency in German
• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented or KYC roles is preferred but not essential.
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.

PREFERRED QUALIFICATIONS:

• High school diploma or equivalent; college degree preferred.
• 2+ years of experience in customer service, preferably in a global support environment.
• Excellent communication and interpersonal skills.
  If you are passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply. Join us in our mission to deliver top-notch customer service and contribute to our company’s success.
  Job Type: Full-time
  Pay: £27,400.00 per year

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person
Expected start date: 02/06/202

• Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.