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Customer Support Agent at Legendz

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Multitasking, Problem Solving, Online Gaming Experience, Technical Support, Account Management, Payment Processing, Game Rules, Promotions, KYC Processes, Escalation, Friendly Support, Responsible Play, Live Chat, Social Media

Industry

Entertainment Providers

Description

Customer Support Agent About Legendz Legendz is an innovative social casino platform offering casino-style games like slots, poker, and table games in a virtual, free-to-play environment. Guests enjoy exciting gameplay with the chance to win real prizes — all within a responsible and legal framework. Join us as we redefine social gaming and deliver unforgettable experiences! About the Role We’re looking for a Customer Support Agent to provide exceptional service to our guests across live chat, email, phone, and social media. You’ll handle inquiries, guide guests through account and payment processes, explain game rules and promotions, and ensure every interaction reflects our commitment to friendly, accurate, and responsible support. 🕓 This is a shift-based role operating from Monday to Sunday, with rotating shifts between 12:00–20:00 and 16:00–00:00. What You’ll Do Respond to guest inquiries and resolve account or technical issues. Educate guests about games, promotions, and responsible play. Guide guests through payment and verification (KYC) processes. Escalate complex issues to the relevant teams. What You’ll Bring Excellent written and verbal communication skills. Strong multitasking and problem-solving abilities. Experience with online gaming or customer support. Calm, professional approach under pressure. Why Join Legendz? Innovative, fast-growing industry. Supportive, flexible, and remote-friendly culture. Competitive compensation and growth opportunities. A team that values collaboration and celebrates success.

Responsibilities

The Customer Support Agent will respond to guest inquiries and resolve account or technical issues. They will also educate guests about games, promotions, and guide them through payment and verification processes.