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Customer Support Agent (m/f/d) at XFAB Silicon Foundries
Erfurt, , Germany -
Full Time

Start Date

Immediate

Expiry Date

26 Sep, 25

Salary

0.0

Posted On

26 Jun, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Independent handling of customer communication - in writing, by telephone and across locations
  • Competent support of customer concerns including escalation management and close coordination with internal departments
  • Order management from forecasting and order creation to delivery and invoicing
  • Maintaining and updating relevant system data (ERP & other tools)
  • Collaboration on internal projects to improve processes and optimise the customer experience
  • Support during customer visits, internal/external audits and relevant interface topics
  • Active participation in the achievement of our service KPIs