Customer Support Agent (Malay Speaker) at Sofia Stars

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency in Malay, Proficiency in English, Attention to Detail, Communication Skills, Negotiation Skills, Support Skills, Sales Skills

Industry

Business Consulting and Services

Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. Sofia Stars is growing tremendously, and we continue to conquer new countries! Role in a nutshell: Now we're looking for a Malay & English speaking Customer Support Agent to join our team and make his own contribution to our products. 📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role. ✅ Responsibilities: ✔️ Providing support in Malay by email and Live chats; ✔️ Processing with great attention to details and content; ✔️ Identifying clients' needs and proactively proposing solutions; ✔️ Focusing on customer expectations and satisfaction; ✔️ Working closely with our team to improve and establish the necessary processes. ✅ Qualifications: ✔️ Proficiency in Malay and English, both written and spoken; ✔️ Proactive person with good support/sales skills; ✔️ Strong communication and negotiation skills; ✔️ Attention to detail; ✔️ Previous experience as a support agent will be considered an advantage. ✅ Why Sofia Stars? 💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups) 💸 Competitive salary and attractive bonus scheme 🌍 Working in a dynamic International company 🎁 Birthday celebration present 🚀 Ability for career and professional growth within the company 🏋️ ♂️ Sportscard (Multisport) - partly covered & team-building events and activities 🌞 Sunny, spacious office 💒 Wedding gift 👶 Gift for newborns 🌴 Time for proper rest and 20 working days of Annual Vacation, maternity leave support 🥐🍎 Food vouchers, breakfast, fruits, and snacks available in the office Ready to shine? Let’s make it real. By submitting your application, you agree to our Privacy Policy.

Responsibilities

The Customer Support Agent will provide support in Malay through email and live chats, focusing on customer satisfaction and identifying client needs. They will work closely with the team to improve processes and ensure quality service.