JOB TITLE: CUSTOMER SUPPORT AGENT

Location: Milton Keynes
Job Type: Permanent, full time
Hours: 37.5 hours a week. Mon-Thurs 8.30am – 4.45pm, Friday 8.30am – 3.30pm.

SKILLS AND EXPERIENCE:

• Educated to A-Levels or GCSEs standard as a minimum requirement
• Office administration skills including data entry
• A passion to deliver exceptional service to customers with excellent communication skills
• Adaptable, high-energy levels and desire to help others
• Good analytic and problem-solving skills
• Able to work and learn quickly in a fast-paced, fun and dynamic environment

THE ROLE:

Our client are looking for enthusiastic individuals with a desire to help people to join the Internal Sales Support Team. The successful candidate will have the skills to interact directly with our customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain our company’s reputation for high-quality service.

KEY RESPONSIBILITIES:

• Answer incoming calls/Emails from customers.
• Build rapport with customers to resolve service issues
• Offer support in the accounts receivable and debt collection process
• Create and maintain relationships with key customers and external sales engineers to offer administration support