QUALIFICATIONS AND EXPERIENCE

• Previous experience in a customer service role, preferably within a technical or service-oriented industry.
• Familiarity with scheduling and work allocation processes.
• Experience with inventory or stock management is highly desirable.
• Proficiency in [insert software/tools relevant to the role, e.g., MS Office, SAP].
• [Insert any required qualifications, e.g., High School Diploma, Bachelor’s Degree, or equivalent experience].

ROLE SUMMARY

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Agent. This role is pivotal in ensuring exceptional service delivery to our customers while supporting the efficient operation of our technical and inventory management processes. You will be responsible for handling customer inquiries, allocating work to technicians, and managing stock levels to ensure seamless service delivery.

ADMINISTRATIVE TASKS

• Generate and analyse reports related to customer service metrics, technician performance, and stock levels.
• Support team members with administrative duties as needed.