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Customer Support Agent at PAPAYA

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Payment Support, Troubleshooting, Problem-solving, Communication, Conflict Resolution, Time Management, Multitasking, Email Support, Chat Support, Hebrew, English, Attention To Detail

Industry

Computer Games

Description

Papaya is one of the world's fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is headquartered in the heart of Tel Aviv. Love to play games? Want to join an exciting gaming company? We are looking for a team player, a quick learner who likes to think outside the box, and is a motivated multitasker to join our team as a Customer Support Agent. Responsibilities Be the point of contact for our players Provide comprehensive information regarding the products and services offered by Papaya Work closely with other departments to solve our players' technical and payment issues Provide exceptional support via email Payment Support - provide support regarding failed payments and work with payment processors to ensure a seamless transition Requirements 1-2 years of Customer Support (emails/chat) in a tech environment - a must! (Bonus points if it was a gaming company). English proficiency (both spoken and written) - mother tongue level - a must Proficiency in Hebrew. A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries The ability to address complaints and resolve conflicts in a professional and decisive manner. Time management skills and the ability to prioritize tasks. Strong troubleshooting and problem-solving skills. Have a can-do approach - be creative and committed to contributing ideas and practical solutions to the team. Strong ability to navigate through multiple applications and platforms simultaneously. Close attention to detail and ability to perform well in a high-pressure environment - a must. A Team player. Experience with payment processors - an advantage.

Responsibilities

Act as the primary point of contact for players, providing comprehensive information and technical support regarding products and services. Collaborate with other departments to resolve technical and payment-related issues while maintaining high-quality support via email.