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Customer Support Agent at Porter Airlines Inc.

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 27

Salary

45000.0

Posted On

07 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Deliver exceptional customer service to customers and travel agencies with a focus on first-call resolution
Provide attentive, professional, and empathetic interactions aligned with our “Flying Refined” service philosophy
Assist customers with inquiries related to products, services, destinations, and the VIPorter loyalty program
Promote and guide customers in the use of digital self-service tools
Process reservations, including new bookings, modifications, cancellations, and applicable fee collection
Support travel agency reservations and general inquiries
Achieve established performance targets for call quality, efficiency, availability, and schedule adherence
Apply resourcefulness, empathy and fairness in resolving customer concerns
Support additional team and departmental duties as required

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Responsibilities

Deliver exceptional customer service to customers and travel agencies with a focus on first-call resolution
Provide attentive, professional, and empathetic interactions aligned with our “Flying Refined” service philosophy
Assist customers with inquiries related to products, services, destinations, and the VIPorter loyalty program
Promote and guide customers in the use of digital self-service tools
Process reservations, including new bookings, modifications, cancellations, and applicable fee collection
Support travel agency reservations and general inquiries
Achieve established performance targets for call quality, efficiency, availability, and schedule adherence
Apply resourcefulness, empathy and fairness in resolving customer concerns
Support additional team and departmental duties as required