Customer Support Agent (Portuguese Speaker) at Sofia Stars

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency in Portuguese, Proficiency in English, Proactive Attitude, Strong Support Skills, Sales Skills, Excellent Communication, Negotiation Abilities, Attention to Detail, Customer Satisfaction Focus, Problem Solving, Team Collaboration

Industry

Business Consulting and Services

Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. Sofia Stars is growing tremendously, and we continue to conquer new countries! We're looking for an Portuguese & English-speaking Customer Support Agent to join our team and contribute to the continued success of our products. This job is for our Night Team and it is based on a 3:3 working basis (3 days in, 3 days off) with a shift pattern of 11PM - 9AM 📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role. 🛠️ Responsibilities: 📨 Providing support in Portuguese via email and live chat 🔍 Processing with great attention to detail and content 💡 Identifying clients' needs and proactively proposing solutions 🤝 Focusing on customer expectations and satisfaction 🧩 Working closely with our team to improve and establish essential processes 🧾 Qualifications: 🌐 Proficiency in Portuguese and English, both written and spoken 🚀 Proactive attitude with strong support or sales skills 🗣️ Excellent communication and negotiation abilities 🧠 Sharp attention to detail 📞 Previous experience as a support agent is a plus 🎯 Why Sofia Stars? 📝 Official employment & full medical insurance (including in-patient, out-patient, maternity, dental, and annual check-ups) 💰 Competitive salary and attractive bonus scheme 🌍 Work in a dynamic international company 🎂 Birthday celebration gift 📈 Career and professional growth opportunities 🏋️ ♂️ Sportscard (Multisport) - partially covered + team-building activities ☀️ Sunny, spacious office 💍 Wedding gift 👶 Gift for newborns 🌴 20 working days of annual vacation, maternity leave support 🍽️ Food vouchers, breakfast, fruits, and snacks in the office Ready to shine? Let’s make it real. By submitting your application, you agree to our Privacy Policy.

Responsibilities

Provide support in Portuguese via email and live chat while processing requests with great attention to detail. Identify clients' needs and proactively propose solutions to enhance customer satisfaction.