Customer Support Agent at Teksystems Global Services LLC

Troy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

18.5

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Documentation, Communication, Multitasking, Insurance Knowledge, Software Navigation, Typing

Industry

IT Services and IT Consulting

Description

Overview The Insurance Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards. What You’ll Do Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call Respond to insurance servicing inquiries related to homeowners insurance Assist borrowers, insurance agents, and financial institutions with payment and coverage questions Navigate multiple systems to research and accurately document each call Deliver prompt, professional, and accurate service to meet internal and external standards Apply strong problem-solving and resolution skills to address customer concerns Maintain professionalism and efficiency across all interactions What You Bring Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable) Proficiency in using a Windows PC and navigating software systems Typing speed of at least 35 words per minute Strong verbal and written communication skills for phone and email interactions Stable internet connection for remote training and work Reliable transportation for potential onsite needs Nice to Have: 2+ years of call center experience Experience in insurance or mortgage services Schedule & Training Contract to Hire Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH) Start Date: January 6, 2026 Shift for Training: 9:30AM - 6:00PM Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave. Daytona Beach, Florida, 32114 Available Shift after Training: 10:30AM-7:00PM (Monday - Friday) Pay and Benefits Pay: $17/hour Medical, dental, and vision insurance 401(k) retirement savings plan Life and disability insurance Job Type & Location This is a Contract to Hire position based out of Troy, MI. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Nov 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Support Agent handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with inquiries. The role requires accurate documentation and professional problem-solving to meet service standards.