TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionising how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide.
Traditionally, booking an organised tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionised the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organised tours through one platform.
With 40+ different nationalities in our team and with offices in Europe, North America, and Australia, we work to deliver the best possible booking experience. Launched in 2010, we proudly develop and innovate exceptional talent and we are looking to scale our team.
We are currently looking for a Customer Support Agent (Full-Time) to join our team in Brisbane, Australia.

WHO WE ARE LOOKING FOR

• You have at least 1-2 years of experience in customer service or a sales background.
• You are sales driven with ability to sell via phone.
• You are passionate about providing mind-blowing customer service and going the extra mile for your customers.
• Love traveling and connecting with like-minded people – bonus points if you’ve been on a multi-day tour.
• You’re tech-savvy and comfortable working on a Mac, with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency.
• You have multitasking abilities and are capable of handling high volumes of enquiries.
• You are open-minded, love challenges, enthusiastic to learn and interested in travelling.
• You don’t know the meaning of “I can’t find the answer”.
• Work permission for the appropriate country to which you are applying.

• All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email.
• Able to engage with customers and proactively move them down the sales funnel.
• Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options.
• Answering customer questions and providing information in a professional manner.
• Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response.
• Handling booking cancellations, changes, payment issues, and adjustments.