Customer Support Agent at WA.Technology

Pietà, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Fluent in English, Fluent in Portuguese, Written Communication, Verbal Communication, Time Management, Active Listening, Empathy, Team Player, Problem Solving

Industry

Software Development

Description

Who are we? WA Technology is a B2B supplier of iGaming solutions with a rapidly growing number of clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that allow operators to enter or expand into emerging markets quickly and easily. WA Platform is a fully scalable and customizable solution, featuring over 75+ game providers, 15.000+ games, and multi-currency support with 80+ payment methods. WA Technology enables operators to build their own Casino, Sportsbook, Lottery and Fantasy business precisely how they envision it. We have offices around the world, supporting our clients with on-the-ground presence and regional expertise. Where and how we work? We currently have teams based in Malta, Lisbon (Portugal), Sofia (Bulgaria), London (UK) and Bucharest (Romania). Our hybrid work model encourages regular in-person collaboration while also allowing flexibility to work remotely. Long story short, you will We're on the lookout for candidates who are proficient in both English and Portuguese 🇵🇹 🇧🇷 to join our new customer support team. While prior experience in customer support roles within the iGaming industry is a plus, we welcome applications from those seeking to break into the world of iGaming as well. If you're passionate about delivering top-notch support and are excited about the opportunities in iGaming, we encourage you to apply. All the responsibilities we will trust you with: Exceptional Customer Support: Provide outstanding customer support to our English and Portuguese-speaking customers through email and live chat channels. Timely Issue Resolution: Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations. Customer Satisfaction: Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience. Product Knowledge: Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them. Collaboration: Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey. Your areas of knowledge and expertise : Fluent in both English and Portuguese. Exceptional written and verbal communication skills in both languages are essential. Previous customer service experience, preferably in an online environment. Ability to work in rotating shifts, including weekends and evenings, to ensure round-the-clock support for our global customer base. Possess excellent time management, active listening skills, empathy, and a "can-do" mindset. Be a strong team player who can motivate and contribute to the success of the team. Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory. Why Work With Us? Flexible work environment with a hybrid work setup Opportunity to work with well-connected industry leaders. A leadership approach that fosters innovation, creativity, and trust. Opportunity to experience the buzz of highly driven and motivated work colleagues. Experience a start-up feel in a fast-paced growth-driven environment. "We are committed to fostering an inclusive workplace that values and promotes diversity. Our aim is to create a vibrant, accessible, and welcoming environment for individuals of all backgrounds, experiences, and perspectives. We believe in equal opportunity for everyone and encourage candidates from diverse backgrounds to apply, including those from underrepresented groups. Our hiring decisions are made based on the merits of skills, experience, and potential, ensuring fairness and equality for all applicants."

Responsibilities

Provide outstanding customer support to English and Portuguese-speaking customers through email and live chat. Deliver timely and accurate resolutions to customer inquiries and issues while ensuring a positive customer experience.