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Customer Support Agent with Arabic and English at Plus500

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Arabic Fluency, English Fluency, Technical Support, Financial Support, Customer Service, Computer Literacy, Typing Skills, Analytical Thinking, Task Prioritization, Live Chat Support, Email Communication

Industry

Financial Services

Description

Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a Customer Support Agent with Arabic and English to join our mission. Main Responsibilities: Provide technical and financial support to customers via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries to ensure full satisfaction and case completion; Verify request details to maintain high standards of security and accuracy; Educate users on the company’s financial instruments and diverse trading services; Collaborate with team members to improve a product used by thousands worldwide. Requirements: Fluency in Arabic and English (written and verbal); Strong computer literacy and excellent typing skills for efficient communication; Analytical thinking and the ability to prioritize tasks with minimal supervision; Willingness to work on a rotating schedule to support global operations; Hybrid model of work; Finance background or prior customer service experience is a plus. We offer: Competitive Compensation: A salary and benefits package that rewards excellence; Health & We Additional health insurance; Hybrid model of work; Sports card; Food vouchers Subsidized yearly transport card; A special birthday gift to mark your day; Career development opportunities and flexible working arrangements within a dynamic, global fintech team. Requirements null

Responsibilities

Provide technical and financial support to customers via email and live chat regarding platform operations and account registration. Educate users on financial instruments and collaborate with the team to improve the global product.