Customer Support Agent with Arabic (Forex) at Salveinno

Limassol, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Client Service, Forex, Arabic, English, Microsoft Office, Phone Handling, Active Listening, Communication, Interpersonal Skills, Time Management, Problem Solving, Teamwork, Flexibility, Organizational Skills, Customer Focus

Industry

Human Resources Services

Description

We are looking for a Customer Support Agent to join a fast-paced, international financial services environment. This role is fully on-site and focuses on delivering high-quality support to both new leads and existing clients across multiple communication channels, ensuring timely resolution, accurate documentation, and a consistently positive client experience. Responsibilities Manage customer communication via chat, email, phone calls, and client portal Receive and handle inquiries from new leads and existing clients Identify customer needs and provide accurate, timely support Ensure responses are delivered within defined service timeframes Update CRM systems and maintain accurate records of all interactions Liaise with internal departments to resolve complex or technical inquiries Follow up with clients and schedule callbacks when required Work independently and collaboratively within a team environment Adhere to standard processes, procedures, and quality guidelines Requirements Proven experience in customer support or client service roles Background or exposure to Forex / financial markets is an advantage Native or fluent Arabic and strong English (minimum B2), written and spoken Proficiency in Microsoft Office (Word, Excel, Outlook) Strong phone handling skills and active listening ability Ability to work under pressure and meet deadlines Excellent communication and interpersonal skills Flexibility to work rotating shifts (morning / afternoon / night) Reliable, organised, and customer-focused mindset Benefits Medical insurance scheme Provident fund Company group discount scheme Free parking On-site fitness room with classes Modern office space in a central Limassol location Multinational, collaborative working environment Opportunities for learning and professional growth DE&I We value diversity, equity, and inclusion in our workplace. We encourage applications from talented individuals of all backgrounds, experiences, and identities. Your unique skills and perspectives will contribute to smarter decision-making and stronger outcomes for our stakeholders and clients. Bring your authentic self and be part of our journey.

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Responsibilities

The Customer Support Agent will manage customer communication through various channels and handle inquiries from both new leads and existing clients. They will ensure timely resolution of issues and maintain accurate records of all interactions.